Frequently Asked Questions
   
1. I'm getting this error message something like " Field passed is not a marshalled member ..." or "%1 is not a valid win 32 aplication". How to fix it?
  Please test this small demo program (http://www.pcipod.com/demo.zip) and see if it works on your computer.

Please connect your iPod to your computer -> Unzip demo.zip -> Right click on the file "iPodTest.exe" -> Run as Administrator -> click the button "Click here to Test" -> Please check if the media tracks on your iPod are listed successfully in this demo program.

Be sure to unzip the package onto a folder on your hard drive. Do NOT run "iPodTest.exe" from the zip file directly.

Restart PC iPod and then see if it works.
   
2. Why isn't my iPod recognized in PC iPod?
 

1) Open iTunes, have your iPod/iPhone recognized by iTunes. And then, restart PC iPod to see if that makes any difference.

2) If it's still doesn't work, try the solution for Question 1.

3) If there is a file "sqlite3.dll" in the program folder (c:\program files\aoa ipod transfer), delete it and see if that makes any difference.

4) If you have an iPod (nano, shuffle, mini or iPod classic ) Check that the iPod is in "disk use" mode. After completing the steps, simply restarting PC iPod should resolve the issue.

If you have an iPod Touch or an iPhone, please try restarting both iTunes and PC iPod to resolve the problem.

5) Make sure your iPod/iPhone is connected to your computer. Or try connecting it to a different USB port, preferably a port that is built-in to the computer instead of an external USB hub. And if there are too many of these kinds of devices connected to your computer, iPod may not be recognized.
   
3. Do I need to have iTunes to run PC iPod?
  Make sure you have iTunes installed on your computer (download iTunes). If you have a new iPod/iPhone or your iPod/iPhone has just been restored, it may not have the required files for PCiPod to know the drive is an iPod. Please run iTunes on the first time you plug the iPod into your computer, which will correctly initialize your iPod with all the required files. After then, you don't need to start iTunes each time while using PC iPod.
   
4. I got the error "The application failed to initialize properly (0xc0000135)" or "To run this application you must first download one of the following versions of the .NET Framework: v2.0.50727". Why?
  PC iPod needs the Microsoft .NET 3.0 Framework or above to work correctly. Download it.
   
5. Which iPods does PCiPod support?
  We support all iPod, iPad and iPhone.
   
6. PC iPod freezes when I try to import songs. What is the problem?
  Usually this issue can be resolved by making sure iTunes is open and running, and that the only window iTunes has open is the main window. Make sure the preferences window is closed and that iTunes is displaying no warnings concerning your attached iPod.
   
7. There are 50 songs in my iPod. But in PCiPod, only 40 songs are listed. Where are the rest?
  Do you have any purchased M4P files in your iPod? If yes, PCiPod will not show these M4P files since they are protected by the license of Apple and not allowed to be moved to your computer.
   
8. I get the error "System.IO.IOException: The parameter is incorrect". Why?
  Perhaps there is something wrong with your iPod. Please do a disk check. Right click on the iPod (in My Computer), select Properties > Tools > Error Checking. Check both auto fix errors and scan for bad sectors.
   
9. How do I register PC iPod?
  Click here to see the step-by-step guide.

If you still can't solve your problem, please contact our support team. We'll try to help you as fast as possible, usually in 1 business day.